Case study 02 — Shopify ecommerce

GEWOUSA

The US store of a table tennis equipment manufacturer. Blades, rubbers, tables, balls, apparel and maintenance items sold to players from beginner to elite — by a brand that also has to look like a brand. Design work on a store carrying two jobs at once.

Open the live store

The work is live — judge it there

Client
GEWO USA
Sector
Manufacturer-owned ecommerce
Platform
Shopify
Role
Website design
Published data
None — see note

The brief in one line

Make the brand and the catalogue stop fighting each other.

“Your Game. Powered by GEWO” sits at the top of the homepage; “GEWO: the better way to play” sits further down. Between them is a catalogue spanning shakehand and Chinese penhold blades, four categories of rubber, indoor and outdoor tables, tournament and training balls, apparel, footwear, and maintenance items down to blade sealer, edge tape, glue and cutting knives.

Those are not one kind of purchase. Apparel is browsed. Rubber is specified. A table is researched. Edge tape is re-ordered. The structure of the store has to let each of those happen without forcing everyone down the same route — and without the brand story getting in the way of someone who came to buy glue.

01

Information architecture

The menu is theshop assistant.

Six headings, twenty-seven subcategories, organised by how table tennis equipment is actually classified rather than how a generic store template wants to group it.

Rackets3 sub

  • Paddles Shakehand
  • Blades Shakehand, Chinese penhold
  • Combo specials

Rubber4 sub

  • Inverted
  • Short pips
  • Long pips
  • Anti-spin

Tables5 sub

  • Indoor
  • Outdoor
  • Nets & net sets
  • Cleaner
  • Accessories

Ball5 sub

  • Tournament
  • Training
  • Cases
  • Collectors
  • Collector nets

Accessories6 sub

  • Clothing
  • Bags
  • Shoes
  • Racket care
  • Rubber accessories
  • Novelty

Deals4 sub

  • Bundles
  • New arrivals
  • On sale
  • Clearance

02

Catalogue depth

What is actuallybehind each tile.

Product counts as shown on the homepage collection tiles. Publishing them tells a customer whether a category is worth opening.

Blades
50
Rubber
50
Shirts
35
Paddles
19
Balls
18
Combo specials
17
Shoes
7

Blades and rubber carry the range; shoes and novelty items do not. A store that hides those numbers sends a customer into an empty room and loses them there.

Design decisions

Six choices and the reasoning behind them

Store typeManufacturer-owned
Nav headings6, nested
Subcategories27
Products on tiles196
Sponsored players6 featured
Free shippingOrders over $60

01A manufacturer’s store has two jobs at once

GEWO USA is the American arm of GEWO, a table tennis equipment manufacturer. It was established by Ben Nisbet, a long-time table tennis equipment specialist, in partnership with professional player Mishel Levinski — on the principle that, in their words, building a better foundation “with the eyes of a player” is what the youth and professional levels of the sport need.

That changes the design brief. A multi-brand retailer helps a customer choose between brands. A manufacturer’s store has to carry the brand itself — its range logic, its sponsored players, its reason for existing — while still functioning as a shop. Every layout decision on the site is a negotiation between those two jobs.

02Navigation built on how equipment is classified, not how it is stocked

The menu follows the sport’s own taxonomy rather than a generic shop structure — twenty-seven subcategories under six headings, mapped above. A player who already knows they want long pips reaches them in two moves.

That is the entire point: the menu is doing the work a shop assistant would do, and it can only do it if whoever built it understands the categories.

03Collection tiles that set expectations before the click

The homepage carries collection tiles showing how many products sit behind each one. Fifty blades and fifty rubbers is a serious range; seven pairs of shoes is not, and there is no reason to pretend otherwise.

Showing the count costs nothing and stops a customer bouncing off a category that was never going to have what they wanted.

04Four claims a manufacturer can make that a reseller cannot

A rotating trust strip sits directly under the hero: pro tested, match-ready consistency, premium materials, precision engineered. Those are manufacturing claims, not retail ones — a reseller has no standing to make them.

Placing them immediately after the hero, before the catalogue, frames everything below as the manufacturer’s own equipment rather than another storefront selling the same boxes.

05Proof placed after the catalogue, not before it

The site features its sponsored players — Alex Averin, Kokou Fanny, Felix Lartey, Romain Lorentz, Amoolya Menon and Kazeem Makanjuola — but positions them below the product sections rather than above them.

A visitor who arrived to buy rubber does not want to meet the roster first. A visitor who has been scrolling for two minutes is exactly the person for whom ‘these players use this equipment’ is the closing argument.

06Combo specials, for the customer who does not yet know what to ask

The hardest customer in table tennis retail is the one who does not know which blade goes with which rubber. The store answers that with combo specials — pre-matched setups carried as their own navigation category, their own homepage section and their own collection tile, with the saving shown as a percentage.

It converts an intimidating configuration problem into a single product decision, and it does it without hiding the components from the players who do want to choose them.

What I am not claiming

There is no performance data I can publish for this project, so none is presented. The conversion figures on this site belong to the Table Tennis USA project and only to it. What GEWO USA demonstrates is a different problem solved — a brand-owned catalogue rather than a multi-brand retailer — and the design reasoning behind it. The store is live; judge the execution there.

Contact

Selling your own brand direct?

A manufacturer store has a different problem from a retailer. Tell me about your range and where customers get lost in it.

akintayo@akintayoakingbehin.com